Named as one of the top 100 marketing experts to follow on Twitter, and called a superstar by The Oprah Winfrey Network, Marc Gordon shows his audience how to create authentic customer experiences that build repeat business.


Marc is an internationally recognized speaker and thought leader in the fields of marketing and customer experience. He works with companies that understand the importance of creating exceptional customer experiences that cultivate relationships and build loyalty.

Marc is often featured on television, radio, and in newspapers as a marketing expert. His syndicated articles appear in over 200 business publications in four countries. Marc has also been listed as one of the Top 100 Marketing Experts to Follow on Twitter. And his YouTube channel,, has also been rated as one of the top 50 channels for small business.

Expert On

  • Marketing
  • Customer Experience
  • Branding
  • Public Relations
  • Social Media
  • Customer Service

Travels From Thornhill, ON

Price Range $7,500 – $10,000

Works In Canada

Languages English

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Marc captured the attention and affection of our group as soon as he started. It was obvious he had done his research on our industry. This made his presentation both relevant and very entertaining. Marc’s stories and examples made the presentation seem less like a seminar and more like a conversation, with lots of audience interaction. Afterwards, he remained to speak personally to any of the participants who sought his advice. Based on an overwhelming “excellent” rating from all in attendance, it is clear to us that Marc’s participation was a key factor in the success of our event.
Janet Shang  Senior Product Manager  Bausch + Lomb
I very much appreciate your contribution and the massive value you added to our event. You were humble, thought provoking, and full of huge positive energy. Everyone loved you. You are a man of integrity, and wisdom. Thank you for being all that you were.
Dr. Sepehr Tarverdian, CEO  Hamayesh Farazan (Iran)
Marc’s presentation definitely contributed to the success of our event. His delivery, humour and storytelling skills energized and entertained our audience of over 500 people. Combined with his knowledge of marketing, attendees were able to learn new ways to reach and engage with their market. The feedback we received was overwhelmingly positive. Many would agree that Marc’s presentation was a highlight of the day.
Catherine Henry  Events Manager  Canada Post  

Marc Gordon is a gem, a true class act. When I asked him to speak to a youth entrepreneur group I lead in Toronto, he immediately agreed and saw this as a chance to give back. The day of the event arrived and our audience numbers were not as high as we had hoped. But it didn’t bother Marc. He didn’t just speak, he knocked everyone’s socks off.

His message about getting back up when life knocks you down, was inspiring, captivating, fun, real and heart centred. Marc is a gem, a true gem! Any kind of business event could benefit from having this guy speak.

David Cohen, Program Coordinator  Youth Employment Services Toronto

Say No to Wow: How to Stop Wasting Money and Give Your Customers Exactly What They Expect.

Organizations spend countless resources trying to wow their customers and keep them coming back. However much of that money and effort is wasted on creating experiences that don’t make a difference to the bottom line. Research shows that the most effective way to drive sales and repeat business is to simply understand your customer’s expectations and meet them appropriately.

In this humorous and high-energy presentation, Marc uses everyday stories and examples that demonstrate how to deliver relevant, cost-effective and memorable experiences that create happy customers who keep coming back.

Stop Chasing Followers and Start Creating Customers: The Truth About Social Media Marketing

It wasn’t that long ago that social media was an effective way to market your business and companies spent heavily on building an online audience. Today with organic reach and paid ads no longer working, organizations need to develop strategies that encourage their customers to do their social media marketing for them.

In this revealing talk, Mark shares what motives people to share and react to online content and how organizations can ethically and effectively promote themselves with new types of social media strategies that resonate in today’s world.

More Than a Logo: Creating a Consistent and Honest Brand That Won’t Work Against You.

Most organizations see branding as a way to create a well-known and consistent image. But in the age of social media, having a well-publicized brand can lead to negative reviews and public relations disasters if brand expectations don’t match customer reality. Rather than simply creating a flashy logo and over-hyped tag line, brands work best when they accurately reflect the true and authentic strengths of an organization and its products.

In this entertaining and insightful talk, Marks gives examples of brand successes and failures, while showing how to build relationships with potential customers by creating great experiences for them before they even buy.